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Weighing Cybersecurity Risk Factors in Life & Healthcare

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, ...

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Retail & Distribution

How to Leverage Customer Analytics in the Retail Industry

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and...

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How Big Box Retailers Can Create a World-Class Experience in Retail

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...

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Overcoming Healthcare’s Challenges in Design Thinking

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...

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Construction Completes on Birmingham’s Tallest New Build Residential Building

This week marked the topping out of one of the tallest residential buildings in Birmingham city centre. The 22 storey building has been funded by real...

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3 Ways Financial Institutions Can Optimize Their Customer Experience

Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true...

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Orkin Establishes Seventeen New International Franchises

Global Inc., a global services company (NYSE: GLO), announced today that the company, through its wholly-owned subsidiary, Orkin, expanded its presenc...

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Travel & Hospitality

Family Helping Family in The Wake of Hurricanes Harvey and Irma

“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation...

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